Privacy Policy

Last updated: June 23, 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Fill out our contact form
  • Subscribe to our newsletter
  • Book a tour through our website
  • Communicate with us via email or phone

Personal Information

The types of personal information we may collect include:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information when booking tours
  • Preferences and interests related to our tours
  • Communication history with our team

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our tour services
  • Process bookings and handle customer inquiries
  • Send you promotional materials and updates (with your consent)
  • Respond to your comments, questions, and customer service requests
  • Comply with legal obligations and protect our rights

3. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To trusted service providers who assist in operating our website and conducting business
  • When required by law or to protect our rights and safety
  • In connection with a business transfer or merger

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve our website functionality

You can control cookie settings through our cookie consent banner and your browser settings.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information
  • Opt-out of marketing communications
  • Request a copy of your data
  • Object to processing of your information
  • File a complaint with relevant data protection authorities

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Email: [email protected]
  • Phone: (418) 694-2711
  • Address: 47 Rue Saint-Louis, Quebec City, QC G1R 3Z2, Canada